Tweed & Tether is committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, and store your information when you visit our website or purchase from us.

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1. What Information We Collect

When you make a purchase or interact with our site, we may collect the following types of personal data:

• Name

• Billing and shipping address

• Email address

• Phone number (if provided)

• Payment details (processed securely through our payment provider)

• IP address and browser information (via cookies and analytics tools)

We collect this information to process your order, manage your account, and improve your experience with us.

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2. How We Use Your Information

We use your information to:

• Fulfil and manage your orders

• Communicate with you about your order or queries

• Send occasional marketing emails (only if you’ve opted in)

• Improve our website and services through analytics

• Comply with legal obligations

We do not sell your personal data to third parties.

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3. Consent

When you provide your personal details to place an order or make an enquiry, you give us consent to use that information for the specified purpose.

If we ask for your information for any additional reason (e.g. marketing), we will ask for your explicit consent.

Withdrawing consent: You can opt out of marketing emails at any time by clicking the unsubscribe link in the email or by contacting us at hello@tweedandtether.co.uk.

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4. Third-Party Services

We use trusted third-party services (such as payment processors and couriers) to operate our business. These providers only collect, use, and disclose your information as necessary to perform their services.

Some third parties may be based outside the UK. By using our site, you acknowledge that your information may be subject to the laws of those jurisdictions.

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Examples of third parties we may use:

• Payment gateways (e.g. Wix Payments, PayPal, Apple Pay)

• Shipping couriers

• Google Analytics

• Meta Pixel (Facebook)

We recommend reviewing their individual privacy policies for further information.

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5. Data Storage & Security

We take reasonable precautions to keep your data secure, using encryption and secure server environments. While no system is completely immune to risk, we follow best practices to protect your information.

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6. Cookies

Our website uses cookies to enhance your browsing experience and gather data on site usage. This includes:

• Session cookies to keep track of your basket

• Analytics cookies (Google Analytics) to understand how visitors interact with our site

• Facebook Pixel to help with targeted advertising

You can manage or disable cookies in your browser settings at any time.

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7. Your Rights

Under the UK General Data Protection Regulation (GDPR), you have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Object to or restrict how we use your data

• Withdraw consent at any time

To exercise these rights, contact us at hello@tweedandtether.co.uk.

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8. Age of Consent

By using this site, you confirm that you are over the age of 18 or have the consent of a parent or guardian to use our services.

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9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, you will be notified by email.

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Contact Us

If you have questions about this Privacy Policy or your personal data, you can contact us at:
Email: hello@tweedandtether.co.uk